Tuesday, November 18, 2008

What is a VoIP?

Dear Metro --

I went to a small business conference this week and a bunch of people were talking about their voips? What in the world is a "voip"?--and given how excited my colleagues are about this, is it something that I need too?

Tom S. - Charlotte business owner

Dear Tom,

"VOIP" is such a funny word isn't it! It actually is an acronym for Voice Over Internet Protocol--"V-O-I-P" is how most people will say this, (it is commonly written, VoIP) but "Voip" is heard often enough as well. Frankly, it doesn't matter... it all means the same thing: VoIP (Voice over Internet Protocol) is simply the transmission of voice traffic over IP-based networks.

VoIP calls can be placed across the Internet--so you are using the existing computer lines to make telephone calls. Most Internet connections are charged using a flat monthly fee structure--and you are probably already paying for them. Using the Internet connection for both data traffic (your computer connection) and voice telephone calls can allow you to get rid of one monthly payment. And since VoIP plans do not charge a per-minute fee for long distance the potential savings for switching to VoIP technology can be enormous.

Another benefit is the portability of VoIP--meaning you could put a phone at your house or a second office and it would look and function as if it were with all the others. Your client's could call one number and be routed to a completely different location without knowing it. This could make your operation work more smoothly and not tie you to having staff in one place.
There are generally set-up fees to incorporate this kind of system into your business, but it is definitely worth the investigation.

For more information about VoIP--contact Converged Network Services Group or check out their website at http://www.cnsg-usa.com/.

IT Guy

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